Privacy Policy

At Open Challenge (referred to as "we", "our", or "us"), located in Akola, Maharashtra, India, we are committed to safeguarding the privacy and security of our customers and visitors.

1. Information We Collect

When you visit, register, or place an order on our platform, we collect information including your name, contact phone number, email address, physical delivery addresses, and order history.

2. How We Use Your Information

Your details are used strictly for order processing, logistics coordination (e.g., sharing delivery addresses with Indian Post), real-time SMS/WhatsApp order updates, and customer support fulfillment.

3. Data Protection and Security

We do not sell, lease, or rent customer personal data to third parties. All online payments are handled securely through certified PCI-DSS compliant payment gateways (Razorpay). We do not store credit card or debit card numbers on our servers.

4. Contact Us

For any privacy inquiries or account data questions, write to us at privacy@openchallenge.in or visit our store in Akola, Maharashtra.